Privacy Policy
This Privacy Policy describes how CodeTeq Solutions ("we", "us", "our"), operating the website codeteqsolutions.com, collects, uses and protects your personal information when you browse our website, purchase products, or use our repair services.
1. Information We Collect
We may collect the following information when you place an order, request a repair, or contact us: your name, phone number, email address, billing and shipping address, order details, device details (for repair services), and payment confirmation details. We do not collect or store your full card numbers, CVV, or banking passwords — payment data is handled entirely by our payment gateway partner.
2. How We Use Your Information
We use your information to: process and deliver your orders; provide repair and service updates; issue invoices and warranties; respond to enquiries and support requests; process refunds; and comply with legal, tax and accounting obligations. We do not sell or rent your personal information to third parties.
3. Payment Processing
Online payments on our website are processed by a PCI-DSS compliant third-party payment gateway. When you make a payment, you are redirected to the gateway's secure environment. Your card, UPI or net-banking details are collected and processed directly by the payment gateway and are subject to its own privacy policy. We receive only the transaction status and reference details needed to fulfil your order and process refunds.
4. Data Stored on Devices Given for Repair
Devices submitted for repair may contain personal data. We access data on your device only to the extent necessary to diagnose and repair the reported fault, and only with your consent. We strongly recommend backing up your data before handing over a device. We are not responsible for data loss during repair unless caused by our proven negligence.
5. Cookies
Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings; some features of the site may not function correctly without them.
6. Data Security & Retention
We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration or disclosure. We retain order and invoice records for as long as required by applicable Indian tax and accounting laws, after which they are securely deleted.
7. Your Rights
You may request access to, correction of, or deletion of your personal information (subject to legal retention requirements) by contacting us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated "Last Updated" date.
Contact Us
CodeTeq Solutions
Near Murlidhar Temple, Mavdi, Rajkot, Gujarat 360004, India
Phone: +91 90333 51054
Email: support@codeteqsolutions.com